Privacy Policy

This Privacy Policy describes how Nova Motors (“we”, “us”) collects, uses, and protects personal information you provide when using novamotors.ca, contacting us by phone or email, or visiting our dealership at 6001 196A St Unit #102, Langley, BC.

Information we collect

We collect personal information you voluntarily provide through our forms (credit application, trade-in appraisal, service appointment, contact, parts request), including name, email, phone, address, employment information, income range, vehicle details, and the contents of any free-text message. We also collect basic technical information when you visit our website (IP address, browser type, pages viewed) through standard server logs and, where enabled, analytics.

How we use it

We use your information to respond to your inquiry, evaluate and process financing applications (in which case we may share relevant data with credit bureaus and lending partners), book service appointments, and improve our website. We do not sell your information, and we do not share it with third parties for their own marketing purposes.

Your rights (BC / Canada)

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to access the personal information we hold about you, request correction of inaccurate information, and withdraw consent for certain uses. To exercise these rights, contact us at privacy@novamotors.ca or by phone at 604-676-7000.

Retention

We retain inquiry and application records for as long as needed to provide services, comply with legal obligations (typically 7 years for financial records), and resolve disputes. You can request earlier deletion of marketing-related information at any time.

Contact

Questions about this policy can be directed to our Privacy Officer at privacy@novamotors.ca.